TERMS OF BUSINESS
These are the Terms of Business which govern the sales via our website www.runthroughcoach.com.
RunThrough Coach Ltd (formerly New Levels Coaching Ltd) is also partnered with Runner Retreats and they are owned by the same parties. RunThrough Coach Ltd, Company number 11603864, is incorporated under the Companies Act 2006 as a private company. Runner Retreats are operating as part of Sport Retreats Ltd, company number 13105900. Sport Retreats Ltd is incorporated under the Companies Act 2006 as a private company.
These Terms of Business should be read in conjunction with the privacy policy. This constitutes a legal agreement between us and you. Please read everything carefully.
Workshops
By signing up to one of our workshops, you understand and agree to the Terms and Conditions stated below. If you disagree with any of the below terms then please do not sign up. If you are in any way unsure on any aspect of the content below, please contact us directly via our contact form on our website.
You agree to receive emails with details of our events; your emails will not be passed onto third parties unless requested. You will be able to unsubscribe from these emails if you wish.
Cancellation Policy
The organisers hold the rights to amend or cancel any workshop; however, such changes would always be communicated to anyone who has signed a contract to be part of the workshop in question. If any workshop cannot go ahead for any reason, attempts will be made to reschedule the event and participants will be notified and automatically placed onto the rescheduled event. If participants cannot make this new date, a full refund will be offered. If participants fail to notify us within 14 days that they canât attend the new date, we will assume they are able to make the rescheduled date.
Where a workshop cannot be rescheduled, participants will be refunded in full. Where an event is not fully cancelled or rescheduled and the participant chooses to cancel, they will not be entitled to a full refund. All deposits and payments are paid with a 14-day cooling-off period; after this period, payments are non-refundable.
Any accidents or injuries that occur during an event or workshop will not be the responsibility of RunThrough Coach Ltd. We will ensure all participants are physically ready to take part in our workshops by sending out a readiness questionnaire prior to the event. By signing up to an event or workshop, you agree that you are safe to participate in the physical activity and that your participation is voluntary and at your own risk.
Guarantees
When buying an online product, the customer is entitled to a 14-day money-back guarantee, which includes the deposit paid. After this 14-day period, refunds will only be provided if the event or workshop is cancelled or rescheduled, and this will be in line with the conditions stated above.
COVID-19
The organisers hold the right to amend or cancel any event. If government guidelines prevent the event from going ahead safely, it will be rescheduled where possible. Participants will be informed and moved automatically onto the new event. If this new date is unsuitable, the participant is entitled to a full refund.
If participants are travelling from a restricted area, they are advised not to travel. In that case, they will be offered a place on another event; if no suitable date is available, a full refund will be offered.
Participants travelling to an event should only do so if it is safe; they are always encouraged to follow applicable government guidelines. RunThrough Coach Ltd will follow all relevant government advice when organising events or retreats to ensure participants can safely participate.
Training Plans
Please note that we do not provide medical advice. When following our training plans you do so at your own risk and must take full responsibility for any effects on your body. Our guidance is not a substitute for professional medical or physiotherapy advice. Always consult your GP or a professional if in doubt.
Training Plans are not appropriate if you have any of the conditions, injuries, or illnesses listed in clause 7.2, or if you are under 16 years of age. If under 16, we will speak with parents, guardians, or carers before providing any form of training. We will always inform you if we feel you are not suitable for our Training Plans.
1. HOW TO CONTACT US
1.1 RunThrough Coach Ltd (formerly New Levels Coaching Ltd), a company incorporated and registered in England and Wales with company number 11603864, whose registered office is 21 Cleeve Mount, Loughborough, LE11 4SD.
1.2 You can contact us by email at [email protected] or via our website contact form. You can also contact your coach via their @runthrough.co.uk email address.
1.3 If we need to contact you, we will do so by telephone or email at the address you provided in any pre-call questionnaires.
1.4 âWritingâ or âwrittenâ includes emails.
1.5 By submitting your contact information, you agree for us to contact you directly via any method you provided.
2. THE TRAINING PLANS
2.1 Training plans are personalised to individuals. The only generic content is pre-recorded videos, which you'll be directed to based on your needs.
2.2 Plans are unique to each athlete, though based on a coaching formula designed by RunThrough Coach Ltd (formerly New Levels Coaching Ltd). Our ethos: to help athletes find their potential through consistency and enjoyment.
2.3 If you choose to purchase any supplements or products we recommend, please note this is a separate agreement between you and that companyâwe make no promises regarding those products.
2.4 Training plans include details on duration, volume, effort level, frequency, repetitions, sets, and guidance on technique via video links. Due to individual differences, weights are not specified.
2.5 Please complete all forms accurately so we can deliver your training plan safely.
2.6 If you provide photos/videos (e.g., for movement analysis), please wear appropriate training attire. We take privacy seriously and will store content securely. We will ask for your permission in writing before sharing any material.
3. CONTACT HOURS
3.1 You will have access to a coaching app with messaging, or you can use email. Office hours:
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MondayâFriday: 08:00â18:00 GMT
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Saturday & Sunday: Closed
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UK Bank Holidays (including Christmas and New Year): Closed
3.2 We reserve the right to adjust support methods and hours during your plan.
4. KEEP YOUR ACCOUNT DETAILS SAFE
4.1 If provided with login credentials, treat them as confidential and do not share them.
4.2 We may disable credentials if, in our reasonable opinion, you fail to comply with these Terms of Business.
4.3 Notify us promptly if you suspect unauthorized access to your account.
5. USE OF CONTENT
5.1 We own or license all intellectual property rights in our training plansâthey are protected by worldwide copyright laws.
5.2 You may use the content only for your personal training.
5.3 Sharing videos from our members' area may result in termination of your training plan without refund.
6. PROVIDING CONTENT
6.1 We will keep your private information confidential, including health data or photos/videos you provide. Please see our Privacy Policy for more details.
6.2 We may request permission to publish your photos or videos; if granted in writing, you give us a perpetual, worldwide, commercial licence to use them.
7. OUR CONTRACT WITH YOU
7.1 A legally binding contract is formed when we send you an order confirmation after you sign using DocuSign, accept these Terms of Business, and complete the payment.
7.2 We will not provide training plans if you suffer from certain illnesses or conditions (e.g., cancer, HIV/AIDS, organ disease, eating disorders), are pregnant, under 18, or over 75. You will complete a PARQ; we reserve the right to refuse participation.
7.3 You confirm you are fit for exercise and aware of no medical reason why you should not.
7.4 While we welcome clients worldwide, we only accept athletes we believe we can help.
8. PROVIDING THE TRAINING PLAN
8.1 If you fail to give required information in a timely manner, we may end the contract (see clause 11.2) or charge a reasonable fee. We are not responsible for late or non-delivery caused by your delay.
8.2 We may suspend delivery to:
(a) handle technical issues or changes;
(b) update plans for legal/regulatory reasons;
(c) implement client-requested changes.
8.3 If supply is suspended for more than one week within a 16-week period, we will adjust the price so you are not paying for that period. You may end the contract and request a refund for future services if suspension exceeds two weeks.
8.4 We may also suspend delivery if you miss payment after a three-day reminder. We'll notify you before suspending services.
9. YOUR RIGHTS TO END THE CONTRACT
9.1 Your rights depend on what you purchased, the issue, timing, and nature of the breach.
9.2 You may end the contract as follows:
(a) Within 14 days if you change your mind (under Consumer Contracts Regulations 2013).
(b) For instalment plans: you may terminate with two weeksâ written notice; payments to date are non-refundable; any discount for a 6-month programme will be void if terminated early.
(c) Due to our actionsâsee clause 9.3.
(d) If youâre ill or injured and canât continue: a full or partial refund may be available upon receipt of a valid medical report; we may also be able to pause your programme.
9.3 You can end the contract if:
(a) we notify you of a change you donât agree to;
(b) there's an error in price/description;
(c) we suspend delivery for technical reasons for over one week;
(d) your legal rights allow contract termination due to our misconductâfull refund for undelivered services.
10. HOW TO END THE CONTRACT WITH US
10.1 To end the contract, email us at [email protected].
10.2 Refunds will be made by your original method of payment; deductions may apply as described.
10.3 We will issue refunds as soon as possible, in any case within 14 days of notice.
11. OUR RIGHT TO END THE CONTRACT
11.1 We may end the contract by writing to you if:
(a) you fail to pay when due and donât pay within three days of a reminder;
(b) you fail to provide necessary information; or
(c) you become pregnant or develop a listed illness or conditionârefunds may apply if a doctorâs note is provided.
11.2 If we end the contract under these conditions, we'll refund any advance payments for undelivered services, possibly deducting reasonable compensation for costs.
12. IF THERE IS A PROBLEM WITH THE PRODUCT
12.1 If you have questions or complaints, email us at [email protected].
12.2 We are legally required to supply Training Plans that match the contract. Your legal rights still apply. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose, and of satisfactory quality: if faulty, you are entitled to a repair or replacement.
13. PRICE AND PAYMENT
13.1 Payment must be made in advanceâeither as a single discounted payment, full payment for the programme length, or instalments as agreed.
13.2 Pricing is shown in your sign-up documents under "what's included". If you paid in full over the phone, a discount may apply. You will receive a receipt or invoice via email. Invoices must be paid within three days of issuance. We aim for accurate pricing, but see clause 13.3 for errors.
13.3 Price errors: if the correct price is lower, we charge the lower amount; if higher, we'll contact you before accepting the order.
13.4 If you think an invoice is wrong, contact us promptly.
13.5 Weâre not responsible for bank charges.
13.6 Youâll be charged at the exchange rate in effect on the transaction date.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
14.1 We do not provide medical adviceâtraining is undertaken at your own risk.
14.2 We only supply Training Plans for domestic/personal use. We won't be liable for business losses, profit loss, business interruption, or missed opportunities.
15. HOW WE MAY USE YOUR INFORMATION
15.1 See our privacy policy for details on how your personal information is used.
16. OTHER IMPORTANT TERMS
16.1 We may transfer this agreement to another organisation.
16.2 You may transfer your rights/obligations only with our written consent.
16.3 This contract is between you and us; no third party may enforce it.
16.4 If any clause is deemed illegal, the rest of the Terms remain in effect.
16.5 If we delay enforcement, this doesn't waive our rights.
16.6 These Terms are governed by English law. If you live in Scotland or Northern Ireland, you may bring proceedings in the local or English courts. Mandatory consumer protection rights apply.
16.7 If you're unhappy with how a complaint was handled, you may consider alternative dispute resolution or use the European Commissionâs Online Dispute Resolution platform.
Acknowledgement
By participating in Training Plans and related activities offered by RunThrough Coach Ltd (formerly New Levels Coaching Ltd), I confirm that I understand the voluntary and risky nature of the exercise involved, accept that it may cause injury or even death, and acknowledge I have read and understood this document fully and had the opportunity to ask questions.
